crickex Responsible Gaming
Betting is for fun — not for stress. Stay safe, set your limits, and get help when you need it.
Why responsibility matters
Betting and casino games are a form of entertainment. crickex wants every member to enjoy that entertainment — but never at the cost of financial or mental stress. On this page you will find out how to keep your gaming habits in check and where to get help.
crickex is exclusively for people aged 21 and above. Age is verified at registration and this rule is strictly enforced. Any account created by an underage person will be cancelled immediately.
Our Terms and Conditions set out member responsibilities and the platform's safety policies in detail. You should read them carefully before you start betting.
Remember: Winnings from betting are not guaranteed. Placing larger bets to try to recover lost money is a dangerous habit. Each bet is independent — previous results do not determine the next one.
If you have any issues, you can find answers to common questions in the FAQ section on our site. For more complex matters, contact us directly via 24/7 live chat or email.
crickex believes in transparency. Under our Privacy Policy, your personal information is kept secure and is never shared with third parties.
Tools to keep yourself in control
crickex gives you the ability to set your own gaming limits. Use these tools to keep your betting habits healthy.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, it cannot be increased before the specified period ends.
Temporary Break
If you want to take a break for a few days, you can temporarily suspend your account — from 24 hours up to 30 days.
Self-Exclusion
Activate self-exclusion for a longer break. During this period your account will be completely inactive and no betting will be possible.
Betting History Review
Review your betting history to understand how much time and money you are spending. Staying aware of your own patterns is the most effective step you can take.
Time Limits
Set a limit on how long you play in one session. When the set time is up, the system will alert you.
Direct Support
If you have trouble setting any limits, contact us via 24/7 live chat. Our support team is ready to help in both Bengali and English.
Problem Warning Signs
If any of the following signs appear, pause and reflect — and get help if you need it.
- You are spending more than your budget and feeling regret afterwards.
- You keep placing larger bets to try to recover money you have lost.
- You want to stop betting but cannot, or you feel restless when you try.
- You are hiding your betting from family or friends.
- You are having trouble concentrating on daily tasks, studies, or work.
- You are taking on debt or spending your savings to gamble.
- You feel uncomfortable or empty when you are not betting.
Check your own wellbeing
Ask yourself a few simple questions. Answering honestly will help you see where your betting habits really stand.
Can you honestly account for how much money you spent on betting last week?
Is betting affecting your relationships with the people close to you?
Have you ever told yourself "this is the last time" — then played again the next day?
Have you ever bet with money set aside for essential expenses?
If you answered "yes" to even one of these, seeking help is the right step.
Where to get help
Rather than facing it alone, reach out to someone you trust or to professional support — that takes courage.
crickex Live Chat
Contact crickex via 24/7 live chat at any time, day or night. Support is available in Bengali and English — talk to us about account limits, self-exclusion, or any concern you have.
Email Support
Alongside live chat, you can also write to our support team by email. Email is a good channel for a more detailed conversation about responsible gaming.
Family and Friends
Talk to a trusted family member or friend. Support from someone close to you can often work faster than professional help.
Professional Counsellors
Mental health professionals and addiction counsellors in Bangladesh can help with gambling-related problems. Contact your local hospital or mental health clinic.
Support Groups
Support groups can play an effective role in overcoming gambling addiction. Sharing experiences with people in the same situation makes it easier to deal with the problem.
Build healthy betting habits
Before you start betting, set yourself a budget that you can afford to lose without it affecting your daily life. Never go beyond that budget.
Set time limits. Betting for hours on end reduces your judgement. Decide on a time limit before each session and stick to it. Taking long breaks from time to time is a good habit.
Do not chase losses. Placing a bigger bet to recover a lost one is a trap — once you fall into it, losses grow quickly. Every bet is an independent decision.
Think of it as entertainment. Treating betting as a source of income is where problems begin. Just as you do not expect a refund when you buy a cinema ticket, betting is an entertainment expense — not a guaranteed income.
Spend time on other activities. Instead of spending all your time betting, give time to family, friends, hobbies, and physical activity. A varied lifestyle reduces the risk of betting addiction.
Log out after each session. Log out of your crickex account after every session. Not saving your password on your phone reduces the urge to log in unnecessarily.
Responsible Gaming FAQ
Common questions and answers about responsible betting.
Learn more
Explore other important pages on the site.