crickex Privacy Policy

crickex is an online betting and gaming platform. We take the privacy of our users very seriously. This privacy policy explains what types of personal information crickex collects, why it collects them, how that information is used and stored, and under what circumstances it may be shared with third parties.

This policy applies to the crickex website, mobile application, and any digital services associated with us. If you use any crickex service, it will be assumed that you have read and agreed to the contents of this policy.

This policy may be updated from time to time. We will post a notice on the platform for any changes, and the date of the latest update will be shown at the top of the policy. Continued use of the service after any changes will be taken as your agreement to the updated policy.

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crickex collects user information for various purposes. Keeping the data collection process transparent is our primary goal. The different types of information are described in detail below.

2.1 Information Provided at Registration

When creating an account, you provide the following information:

• Full name
• Date of birth (for age verification — users under 21 cannot register)
• Email address
• Mobile number
• Your preferred username and password
• National ID card or passport number (when identity verification is required)

2.2 Financial Transaction Information

Records of financial transactions are kept during deposits and withdrawals. This includes details of transactions carried out via bKash, Nagad, Rocket, Upay, or bank transfer. Full card or account numbers are never stored.

2.3 Usage Information and Technical Data

When you use crickex, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and version
• Time spent on the platform and pages visited
• Logs of betting and gaming activity
• Information collected through cookies and similar tracking technologies

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crickex uses collected information only for specific and legitimate purposes. Those purposes are described below:

3.1 Account Management and Identity Verification

Information is used to confirm your identity and maintain account security. This ensures that only legitimate users access the platform.

3.2 Processing Financial Transactions

Financial information is essential for completing deposits and withdrawals successfully. crickex ensures that all transactions are processed through secure encryption.

3.3 Providing Customer Support

Your account information is used to resolve your issues via 24/7 live chat and email. The support team provides assistance in both Bengali and English.

3.4 Platform Improvement and Personalisation

Information helps improve platform services by analysing user experience. This makes it possible to recommend games and provide relevant content based on your preferences.

3.5 Fraud Prevention and Security

Usage patterns are monitored to protect the platform from unauthorised access, fraud, and suspicious activity. SSL encryption and other security measures remain active at all times.

3.6 Ensuring Responsible Gaming

crickex analyses user gaming behaviour to help implement responsible gaming guidelines. If an unusual or potentially risky gaming pattern is detected, the relevant user is notified and offered the necessary support.

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crickex does not sell or transfer any user's personal information to third parties for commercial purposes. However, information may be disclosed in limited form under specific circumstances.

4.1 With Service Providers

Service providers such as payment processors, technical infrastructure maintainers, and anti-fraud systems receive only the information needed for their specific tasks. All such partners are bound by strict confidentiality agreements.

4.2 Legal Obligations

crickex may be required to disclose necessary information in response to a court order or a lawful request from a law enforcement authority. In such cases, only the minimum necessary information is provided.

4.3 Business Restructuring

In the event of business changes such as a merger or acquisition, users will be notified in advance and their information will remain protected under the same policy.

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Cookies are used on the crickex website to help improve the user experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure core functionality.
• Functional cookies: Remember your preferences, language, and other personal settings.
• Analytics cookies: Collect anonymous statistics to understand how the platform is being used.

You can manage cookies through your browser settings. However, please note that disabling essential cookies may prevent some core features of the platform from working.

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crickex has put in place multiple technical and organisational measures to ensure the security of your information.

6.1 Encryption and Secure Transfer

SSL (Secure Socket Layer) encryption is used for all data transfers. This ensures that information exchanged between your browser and our servers is always encrypted and cannot be read by third parties.

6.2 Retention Period

Information is retained for as long as your account remains active. Even after an account is closed, financial transaction records may be kept for a set period to meet legal requirements.

6.3 Access Controls

Access to personal information is restricted to authorised staff only. They can only view the information required for their specific tasks. Regular security audits are conducted.

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As a crickex user, you have certain important rights regarding your own information.

7.1 Right to Access Information

You may request to see the information crickex holds about you at any time. If you contact the support team, we will provide it within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect, you may request a correction. Some information can be updated directly from your account settings; for the rest, please contact the support team.

7.3 Right to Delete Information

Under certain circumstances, you may request that your information be deleted. However, where legal obligations exist, some information must be retained for a set period.

7.4 Right to Restrict Processing

In some cases you may request that the processing of your information be restricted, particularly if there is a dispute about the accuracy of the information or if you believe the processing is unlawful.

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crickex strictly follows a 21+ age policy. This platform is for individuals aged 21 or older only. Age is verified at registration and no information is collected from anyone under 21. If it becomes known that information from a minor has been collected unintentionally, it will be deleted immediately and the associated account will be closed.

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If the crickex platform contains any third-party links or embedded services, those sites' own privacy policies will apply. crickex is not responsible for how third-party websites collect or use information. It is recommended that you review their own policies before using any third-party service.

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crickex reserves the right to change this privacy policy as needed. For significant changes, a notification will be sent to your registered email address or a clear notice will be posted on the platform. Continued use of the platform after any change will be taken as agreement to the new policy.

If you have any questions about this policy, please contact our support team. To learn more about crickex, you can visit the About Us page.

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For any questions, concerns, or information requests regarding this privacy policy, please get in touch with us:

We generally respond to your requests within business days. For urgent matters, faster assistance is available through live chat.