crickex FAQ — Bonus, Deposit and Account

At crickex, the wagering requirement is calculated as 20 times the bonus amount. So if you deposit ৳1,000 and receive a ৳2,000 bonus, your balance will be ৳3,000 and the wagering requirement will be ৳2,000 × 20 = ৳40,000. Until you meet this amount in bets, winnings from the bonus cannot be withdrawn. The deposited amount itself can be withdrawn directly.

Yes, an active bonus can be cancelled by logging into your crickex account and contacting the support team. However, cancelling a bonus will also void any winnings earned from that bonus. It is worth reading the terms carefully before claiming a bonus, as the situation may change once wagering has begun.

Slot games generally count in full towards the wagering requirement. Live casino games such as Baccarat, Roulette and Live Poker also count in most cases, though some low-risk bet types may count only partially. Sports betting may have a minimum odds requirement. Check crickex's terms and conditions for specific details or ask via live chat.

No. The crickex 200% welcome bonus is available to each user only once — on their first deposit. Opening multiple accounts to claim the bonus again is a violation of the rules and may result in all accounts being closed. Only one account per player is allowed.

For the crickex weekly crickex Rewards bonus, the wagering requirement is 15 times the bonus amount. For example, a ৳400 bonus on a ৳2,000 deposit means wagering of ৳400 × 15 = ৳6,000. For the weekend crickex Dhamaka bonus, the wagering requirement is 20 times — a ৳1,000 bonus on a ৳2,000 deposit means wagering of ৳1,000 × 20 = ৳20,000. Each bonus has its own expiry period.

Yes, the crickex live casino is fully playable on both mobile browsers and the app. On Android and iOS devices, the live dealer video stream adjusts automatically to fit the screen size. For the best experience, a stable internet connection — Wi-Fi or 4G — is recommended.

crickex live tables are available at various limits — lower-limit tables for regular players and high-limit tables for higher stakes. The minimum and maximum bet amounts for each table are shown on screen before you enter. VIP members generally have access to separate high-limit tables.

Teen Patti is a traditional South Asian three-card game where the player tries to build the best hand against the dealer. In Andar Bahar, a joker card is revealed and the remaining cards are dealt to the "Andar" (left) or "Bahar" (right) side — you bet on which side a card matching the joker's value will appear. Both games are popular with beginners because of their simple rules.

Yes, in live dealer games a real human dealer runs the game via live video stream from a studio or casino environment. You can watch cards being dealt or the roulette wheel spinning on screen, and you can also interact via chat. Professional dealers from studios such as Evolution and Ezugi deliver this experience on the crickex platform.

Log into your crickex account, go to the deposit page and select Nagad. Enter the amount (minimum ৳200) and you will be shown the Nagad number and payment reference. Send the specified amount to that number from your Nagad app and confirm the transaction ID. Your balance is usually credited within a few minutes.

The minimum deposit amount at crickex is ৳200 for all deposit methods. This applies to bKash, Nagad, Rocket, Upay and bank transfer alike. This minimum must be met before playing in any section — slots, live casino or sports betting.

crickex currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfer, popular banks such as Dutch-Bangla Bank, BRAC Bank and Islami Bank can be used. The minimum limit is the same for all methods — ৳200.

For current information on deposit fees, check the crickex deposit page or ask via live chat support. Mobile banking services such as bKash and Nagad may apply their own service charges according to their respective platform policies.

After depositing at crickex via bKash, the balance is usually credited to your account within a few minutes. Save the transaction ID after making the payment. If there is any issue, providing that ID to the support team will help resolve it quickly. Occasional short delays may occur due to network issues.

Cooling-off is a temporary break from your account — usually for a few days to a few weeks. Self-exclusion means closing your account for a longer period or permanently. You can use either option by contacting the crickex support team via live chat or email. This is a player's right, and the support team will always assist.

Some warning signs are: spending more time or money than intended, betting more to chase losses, losing focus on family or work, and feeling restless when unable to play. If you notice any of these, it is worth taking a break and talking to someone you trust. crickex always encourages responsible gaming.

No. You must be at least 21 years old to open an account on crickex and take part in any betting or casino activity. Age is verified at the time of registration. Keeping minors away from gambling is one of crickex's top priorities.

Yes, crickex offers the option to set deposit limits. You can set a maximum deposit amount on a daily, weekly or monthly basis. This is a practical way to stay in control. The limit can be set by contacting the support team or through your account settings.

In Bangladesh, you can contact the Kaan Pete Roi helpline for mental health support. Talking to a family member or trusted friend can also help. The crickex support team can assist you with self-exclusion or a cooling-off period. Seeking help rather than hiding the problem is the right thing to do.

On the crickex Login page, click the "Forgot password?" link. Enter your registered email or mobile number and an OTP or reset link will be sent to you. Use it to set a new password. The whole process takes just a few minutes. If you run into any trouble, the support team is available via live chat.

At crickex, a username is generally 6 to 20 characters long and can include letters and numbers without special characters. A password should be at least 8 characters and should be strong, combining uppercase letters, lowercase letters and numbers. Avoid simple passwords and never share your password with anyone.

Contact crickex live chat support to change your personal information. You may need to verify your identity for security purposes. When changing a phone number, OTP verification is required for the new number. You will be notified once the change is complete. Unverified information changes are not approved.

No, only one account per person is allowed at crickex. Attempting to open multiple accounts is considered a rule violation and all accounts may be closed. If you cannot access a previous account, contact the support team for help rather than opening a new one.

First, make sure Caps Lock is off and enter your username and password carefully. Clear your browser's cache and cookies and try again. Switching to a different browser or device often resolves the issue. If that does not work, reset your password. If the problem persists, contact crickex live chat support for a quick resolution.